Other merchandise may be returned or exchanged. There is a restocking fee on all returns. Exchanges of equal value do not incur a restocking fee. Our restocking fee on returns is 15% of the value of the merchandise, with a minimum restocking fee of $10.00. Pre-approval of all returns and exchanges is required. To request return or exchange authorization and receive return instructions, Please fill out our
RMA request form-All return requests must be received within 10 business days from receipt of shipment.
-All returns must be postmarked within 5 business days of receiving return authorization and must be returned in the original packaging.
-A copy of the invoice must accompany the return.
Merchandise must be unused, undamaged, and in salable condition. It is the sole discretion of Dikuza™ to determine if returned goods are in salable condition. Merchandise that is returned in non-salable condition will be returned to the customer at the customer's expense.
Dikuza does not accept authorization requests after 10 business days from receipt of shipment and does not accept goods postmarked after 5 business days from return approval, unless prior arrangements have been made. All unauthorized returns will NOT be processed. We reserve the rights to refuse / reject any return that does not meet our RMA guidelines. Postage, shipping & handling charges & sales tax are not reimbursable.
